Accessibility

Customer feedback

We want to hear from you, whether it's a comment about our service, a product we sell or one of our websites.

Shop Direct Home Shopping Limited is dedicated to providing a first class service to its customers, from ordering online or through one of our books, to delivery by one of our 3,500 friendly drivers.

Are you a Customer with an order query, comments or a complaint?

If you are a a customer who has a query about your order with any of our online and home shopping brands, you can call our customer services department 7 days a week and speak to an advisor. Please call the relevant number listed below:

If you have any queries, comments or complaints about the service that any of our brands have provided to you, please contact us remembering to include:

• your name
• customer account number
• telephone number and address
• the brand you shop with
• brief description of your query

Click on your brand name below:

Brand name	Telephone number	Opening hours
Additions Direct	0844 822 0099	7am - 11pm, 7days a week
Choice	08448 111 800	7am - 11pm, 7 days a week
Great Universal	08448 111 800	7am - 11pm, 7 days a week
Kays	08448 111 800	7am - 11pm, 7 days a week
Littlewoods	0844 822 8000	7am - 11pm, 7days a week
Littlewoods Direct	08448 222 321	7am - 11pm, 7days a week
Littlewoods Ireland	01 811 2222	7am - 11pm, 7 days a week
Marshall Ward	0844 811 8112	7am - 11pm, 7days a week