Trying to get in touch with head office?
Call our switchboard on 0844 292 1000.
Writing to us or coming to visit?
Our full address is:
Shop Direct is dedicated to providing a first class service to customers, from ordering online or via our contact centres, to delivery by one of our friendly drivers.
Got a comment, query or complaint?
If you’re a customer who has a query about your order with any of our department store brands, you can call our customer services department seven days a week and speak to an advisor.
Alternatively, if you prefer, you can get in touch with each of the brands via email or Twitter. Please call the relevant number listed below, email in or tweet the appropriate Twitter handle for your particular brand. And don’t forget to have your account number to hand!
All of our brands are open for enquiries seven days a week, from 7am to 11pm.