With our customer at the heart of everything we do, our team is focused on delivering a world class and truly personalised customer journey across our digital stores and five star rated apps.
Our digital teams are at the centre of our strategy and they’re able to experiment and innovate in our fast-fail culture. Alongside this, our rich data environment is underpinned by an adaptive, self-learning, automated decisioning framework allowing us to drive real-time commercial impact.
Last summer we grew our eCommerce and IT teams, through our exciting new hub in London Victoria.
Our eCommerce team is at the absolute centre of the company vision to be a world-class digital retailer; driving the strategy and delivering the solutions to make it happen.
Providing the right journey for our customers is key to making sure they can easily find what they want and have a fantastic friction-free online experience with us.
As part of the eCommerce team, you’ll be working alongside top talent, be exposed to the latest technologies, collaborate with the most innovative and pioneering partners and have world-class facilities at your fingertips.
We thrive in a test and learn environment and actively encourage new ideas and innovation. You’ll operate with ingenuity and make complicated things seem simple. Placing the customer at the heart of everything you do, you’ll be proud of the part you play in shaping the future of Shop Direct.
Delivering innovative technology solutions that create a competitive advantage takes a special team of highly talented people – and, that’s exactly what we’ve got! Covering architecture, business change, project and programme management, development, service management and security – you’ll be part of an in-house team that’s focused on building and maintaining an IT system that sets the benchmark for industry standards.
In fact, our IT transformation programme intends to create a truly unique department. One that truly sets us apart from our competitors through enhanced capabilities in data, technology, experimentation, process and people and ultimately provides the very best personalised service for our customers to enjoy.
“I am responsible for building new categories when products launch and make sure products sit within the relevant categories as well as making sure relevant products display when customers search for products. All of this aids towards helping our customers find what they are looking for. The best thing about my job is the interesting people we get to meet, work with and learn from on a daily basis. Every day is different.”
Gary Williams, Onsite Search & Navigation Manager
“I manage the IT Test Delivery Team which is made up of many teams with varying different skillsets. The purpose of the role is to ensure that projects and programmes get system integrated tested correctly to ensure systems hang together functionally, especially under stressful business situations such as Black Friday, where demand is above normal. The best thing about my job is the creativity and passion I’m allowed to display and enthuse in to others. We have a real sense of community among the test team and we’re doing some really funky stuff within the test team that is driving initiatives within Shop Direct and outside in the testing community”.
Leigh Rathbone, Test Delivery Principal