With our customer in mind we’re looking to make history within the Retail market, delivering ground breaking advancements in a truly personalised customer journey.
Our digital teams are at the centre of our strategy and they’re able to experiment and innovate in our fast fail culture. Alongside this, our rich data environment is underpinned by an adaptive, self-learning, automated decisioning framework allowing us to drive real-time commercial impact.
Our eCommerce team is at the absolute centre of the company vision to be a world-class digital retailer; driving the strategy and delivering the solutions to make it happen.
We’re committed to creating a ‘digital shop’ for our customers, so they can easily buy from us on any device, through any of our brands. Providing the right journey for our customers is key to making sure they can easily find what they want and have a fantastic stress-free online experience with us.
As part of the eCommerce team, you’ll be working alongside top talent, be exposed to the latest technologies, collaborate with the most innovative and pioneering partners and have world-class facilities at your fingertips.
We thrive in a test and learn environment and actively encourage new ideas and innovation. You’ll operate with ingenuity and make complicated things seem simple. Placing the customer at the heart of everything you do, you’ll be proud of the part you play in shaping the future of Shop Direct.
Here’s a little more on what our teams in eCommerce get up to:
Delivering innovative technology solutions that create a competitive advantage takes a special team of highly talented people – and, that’s exactly what we’ve got! Covering Architecture, Business Change, Project and Programme Management, Development, Service Management and Security – you’ll be part of an in-house team that’s focused on building and maintaining an IT system that sets the benchmark for industry standards.
In fact, our IT Transformation Programme intends to create a truly unique department. One that truly sets us apart from our competitors through enhanced capabilities in Data, Technology, Experimentation, Process and People and ultimately provides the very best personalised service for our customers to enjoy.
“My name is Gary Williams and I am a Site Configuration Analyst working in the search and navigation team. I am responsible for building new categories when products launch and make sure products sit within the relevant categories as well as making sure relevant products display when customers search for products. All of this aids towards helping our customers find what they are looking for. The best thing about my job is the interesting people we get to meet, work with and learn from on a daily basis. Every day is different.”
Gary Williams, Site Configuration Analyst
Leigh Rathbone, Test Delivery Principal