Trying to get in touch with our head office?
Call our switchboard on 0844 292 1000.
Writing to us or coming to visit?
Our full address is:
Shop Direct is dedicated to providing a first class service to customers, from ordering online or via our contact centres, to delivery by one of our friendly drivers.
Got a comment, query or complaint?
If you’re a customer who has a query about your order with any of our department store brands, you can get in touch via email or Twitter. Please email in or tweet the appropriate Twitter handle for your particular brand. And don’t forget to have your account number to hand!
All of our brands are open for social media or email enquiries seven days a week, from 8am to 8pm.