Our goal is quite simply to process customer orders and their returns perfectly. We call this area of our business ‘Fulfilment’ because we focus on constantly fulfilling our promise to our customers to deliver great products and manage returns on time, all the time.
Our Fulfilment function operates across four sites in the North West – Shaw, Little Hulton, Raven and Wrexham . The team’s primary objective is the physical processing of customer orders. It’s all about the customer in our fast and furious environments, with a great team spirit. At peak times of the year, we send over 200,000 products to customers each day and that’s worth about £6 million.
We’re open 364 days a year and operate a variety of shift patterns across our different sites – shutting only for on Christmas Day. That’s how dedicated we are to not letting our customers down and ensuring they continue to shop with us.
As well as processing orders we need to manage our returns processing as this is a key part of how we trade and it’s important that we operate as cost efficiently as possible. Efficiency is vital to our success and so we operate with speed and accuracy in order to add value to the business and the customer experience. Our site in Raven focuses on this.
If you’re considering a career in our customer fulfilment centres, Blue Arrow are our partner in recruiting temporary fulfilment, returns and clearance colleagues. To see our latest vacancies please go to Click here.
“My name is Kirsty Bolger and I’m a warehouse clerk in Little Hulton, our despatch warehouse. My days are extremely varied and no two days are the same. The best part of my job is that I get to see our values being brought to life as we all live and breath them and they resonate in everything we do.”
Kirsty Bolger, Warehouse Clerk
“My name is Ibrar Azam and I’m a Stock Integrity Manager. My role is to develop and lead an effective, sustainable approach to Stock Management across the Fulfilment operation. I am the budget holder for the Stock Difference account within the Fulfilment P&L. The best thing about my role is that there is a new challenge every day.”
Ibrar Azam, Stock Integrity Manager