Very.co.uk, one of the UK’s fastest growing online department stores, has been named Best Online Retailer for the second consecutive year and Best Online Fulfilment Retailer at the 15th Verdict Customer Satisfaction Awards. Meanwhile, Littlewoods.com was runner-up in the same categories, capping a great afternoon for Shop Direct.
The awards, which saw 120 senior industry figures come together at the Millennium Gloucester Hotel in London on 22 April 2016, were decided by 10,000 consumers who rated the retailers they shopped with over the last year.
Shop Direct is the UK’s second largest pureplay online retailer, with annual sales of almost £1.8bn. Its digital department store brands Very.co.uk, Littlewoods.com and VeryExclusive.co.uk receive one million website visits every day.
Alex Baldock, CEO at Shop Direct, said: “It’s a massive compliment to win these awards. We’ve worked tirelessly to personalise our customers’ shopping experience on Very.co.uk and Littlewoods.com; this recognition shows they like what we’re serving up.
“Shop Direct has come a long way on our journey to world class, but what’s most exciting is we’re still nowhere near the full potential of this business.”